Reputation Management - Center Cut Marketing

ONLINE REPUTATION MANAGEMENT

YOUR BUSINESS, YOUR REPUTATION, OUR GUIDANCE.

Let’s face it, people have a lot to say about your business. Whether it’s the good, the bad, or the downright ugly, it is crucial to keep tabs of your online reputation and stay true to your brand. This is where the “management” portion comes into play. By having a system that consistently monitors, responds, and reacts, your customers will feel acknowledged. That’s right, we want to handle it for you with our own unique recipe to successful online reputation management.

Our Online Reputation Management team will monitor how your business looks online so you can concentrate on what you do best—run your actual company.

OUR RECIPE FOR ONLINE REPUTATION

MONITOR

Monitor ALL online review sources (Yelp, Facebook, OpenTable, Google+, Trip Advisor, and more). We’ll alert you with matters that require immediate attention and will keep you in the loop of both positive and negative trends within your business’ online reputation.

RESPOND

Respond to positive and negative reviews on behalf of your business. All reviews are posted to be acknowledged. We’ll take care of that for you!

MAKE IT RIGHT

Reach out to unhappy reviewers case-by-case, either publicly or privately. We will address the complaint, work to resolve the issue and encourage the customer to revisit and reconsider their review.

DEFEND

Customers should always be right, but when they’re not, we’ve got your back. We’ll defend your online honor from unhappy customers and bullies while remaining professional and keeping it fair. We stand behind your business, and your reviews should too.

CLIENT TESTIMONIALS

When we're busy running two restaurants that are hundreds of miles away from each other, it's great having Center Cut's care for our online reputation. We trust Center Cut to interact with our guests on our behalf. The weekly reports are a crucial component to our day-to-day operations and manager meetings.

Kacee Colter FiRE + iCE Restaurants / Managing Partner
As a new restaurant that took over the space of a local favorite, we struggled with the community's negative perception of our business when we first opened. By creating programs that kept guests happy and actively working with the community, Center Cut Marketing helped us boost our online reviews and strengthen our reputation with locals. Their support helped us turn skeptical customers into regulars!

Wellington Augusto Mission on the Bay & Mission Oak Grill / Owner

OUR ORM STRATEGY

YELP & ONLINE REVIEW RESPONSES

We've got your back!

We want you to focus on what matters the most: running your business! We will be on top of responding to any and all questions, concerns and compliments from your customers on a wide variety of platforms.

REPUTATION MONITORING & REPORTING

We’ll keep an eye out!

Responding is great, but it is only the first step. Monitoring and reporting allows your business to grow! We will quantify and organize your online reviews to provide owners and managers with an understanding of their strengths and weaknesses. In addition, we will keep any “trigger words” on our radar to ensure everything that requires immediate attention is handled.

RETENTION PROGRAM

Happiness is key.

With a close eye on reviews, we can focus on retaining your customers! By implementing our retention programs, we’ll ensure that your online reputation flourishes. We’ll encourage happy customers to share their experience, while working to convince unhappy customers to give your business another chance.